Legal
Refund & Cancellation
This policy applies to payments made on bnidavangere.com. Payments are collected and refunded by Zerolabs Digitals, the registered legal entity operating this website under the trading name BNI Davangere.
1. Cancelling an event registration
- More than 15 days before the event: full refund, less any payment-gateway charge that is not returned to us.
- 7 to 15 days before the event: 50% refund. The balance covers catering, printing and venue commitments already made on your behalf.
- Less than 7 days before the event, or non-attendance: no refund. You may nominate a substitute attendee in writing, subject to eligibility for the pass type.
2. If we cancel or postpone
If we cancel an event, you receive a full refund of the amount you paid. If we postpone an event, your registration carries over to the new date; if the new date does not suit you, tell us within seven days of the announcement and we will refund you in full.
3. Duplicate and failed payments
If you are charged twice for the same registration, or money leaves your account for a payment that did not complete, write to us with the transaction reference and we will refund the extra amount in full. Payments that fail at the gateway are usually reversed automatically by your bank within five to seven working days.
4. How to request a refund
Email accounts@bnidavangere.com from the address used at registration, with:
- your registration or order reference;
- the payment date and amount;
- the reason for the request.
We acknowledge refund requests within two working days.
5. How refunds are paid
Approved refunds are made to the original payment method only. Once we initiate a refund it is normally credited within five to ten working days, depending on your bank or card issuer. We cannot refund to a different account or card.
6. Non-refundable items
- Sponsorship and exhibition stall fees, once the sponsorship has been announced or branding produced.
- Membership fees, which are governed by the membership terms of BNI rather than this policy.
- Any amount recovered by you through a chargeback for the same transaction.
7. Contact
- Entity: Zerolabs Digitals (trading as BNI Davangere)
- Email: accounts@bnidavangere.com
- Phone: +91 XXXXX XXXXX
- Address: [Street address], P.J. Extension, Davangere – 577002, Karnataka, India